River Terrace Resort & Convention Center in Gatlinburg, TN

240 River RoadGatlinburg, TN 37738
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Overview

River Terrace Resort and Convention Center is located along Little Pigeon River in the heart of downtown Gatlinburg. On site amenities include two heated outdoor pools (seasonal), picnic areas, Drafts Sports Bar & Grill, pool table, fitness center, and motor coach parking. The Convention Center features 20,000 square feet of meeting space, including ballroom, breakout rooms & conference center. *Please note: one of the pools is temporarily closed for maintenance.

Good To Know

from Ashley, one of our Gatlinburg Travel Experts
  • Located a 5-minute walk from Ripley's Aquarium of the Smokies, 10.3 miles from Dollywood, and within walking distance of Downtown Gatlinburg.
  • Access WiFi for a fee.
  • Must be a minimum of 21 years of age to check-in.
  • Located on Trolley stop.
  • Located on Little Pigeon River.
  • Private patios or balconies.
  • Microwaves and minifridges in-room.
  • Drafts Sports Bar & Grill on-site.

Property Amenities

  • 24 Hour Front Desk
  • ATM/Banking
  • Bar/Lounge
  • Barbecue Grill(s)
  • Business Center
  • Concierge Services
  • Dry Cleaning/Laundry Services
  • Elevator
  • Free Parking
  • Guest Laundry
  • Handicapped Access
  • Ice Machines
  • Internet Access in Public Areas (free)
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Picnic Area
  • Restaurant on Property
  • RV and Truck Parking
  • Security Guard
  • Smoke-free Property
  • Wedding Services
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Description

from River Terrace Resort & Convention Center
Check-In: 4:00pm Check-Out: 10:00am
River Terrace Resort and Convention Center offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park as well as Dollywood theme park. River Terrace Resort and Convention Center is within easy walking access to Ripley’s Aquarium of the Smokies, the main street in Gatlinburg, and a multitude of recreational, shopping, and dining opportunities.

After a fun-filled day exploring area attractions, relax on your own private balcony and enjoy spectacular views of the beautiful Great Smoky Mountains or the scenic Little Pigeon River. Enjoy great, family-friendly dining at the onsite Drafts Sports Bar & Grill, which features a menu of creatively designed burgers, sandwiches, and appetizers complemented by a wide variety of draft and bottled beers and a full cocktail menu. Onsite amenities at River Terrace Resort include two heated outdoor pools (seasonal). Please note: One of the outdoor pools is temporarily closed for maintenance.

A short trolley ride from River Terrace Resort takes you to Wild Bear Falls, the ultimate indoor/outdoor water park, which encompasses 60,000 square feet of fun for all ages!

River Terrace Resort and Convention Center offers 205 guestrooms with all the comforts of home. In-room amenities include climate control, microwave, mini refrigerator and coffee/tea maker, hair dryer, iron and ironing board, phone with voicemail and free local calls, clock radio and cable television. River Terrace has non-smoking rooms only.

Pet policy: A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

Reserve Gatlinburg Customer Reviews

John Thomas
north augusta, SC
3 Reviews
Verified Traveler
"Great place"
July, 2015
Loved our stay
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TripAdvisor Reviews
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609KaySSSS
Anderson, South Carolina
"Excellent Customer service at a hotel in great need of repair"
TripAdvisor user rating 2 out of 5
Reviewed February 19, 2018 NEW
The front desk and concierge were friendly, helpful and as good as it gets. The beds were very comfortable. However, the room was below par even for the price range. The bathtub had a layer peeling off of it, leaving me with questions of cleanliness (photo). The sink drain was rusty/stained (photo). The blinds would not completely close (photo). The TV picture was snowy. The bathroom counter was not even finished, therefore, not really possible to clean it! (photo) There is no elevator, so plan to carry your luggage up and down stairs and most likely park your car far away from your room. The outside stairs were rusty and in need of paint. Also, it's very noisy and easy to hear your neighbor's conversation.
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tcloggie
Lawrenceburg, Indiana
"Outdated"
TripAdvisor user rating 2 out of 5
Reviewed February 18, 2018 NEW
The location is great, right down in the heart of Gatlinburg. The staff was very friendly & helpful. The mattress was comfortable but they could use at least one more pillow. The room was very spacious. The furniture was old and needs to be updated. No flat screen, which tells you how old the furniture is. The carpet needs to be replaced as well. The shower was updated but they need a new shower head, the spray was only 6 inches wide. The counter in the bathroom needs replaced. The cleaning crew does a decent job.
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Rxmanone
London, KY
"Old, musty, straight out of the 70s in a bad way. Needs renovation or condemnation."
TripAdvisor user rating 1 out of 5
Reviewed February 17, 2018 NEW
I’d booked with Westgate Resorts through one of their time share tour specials. The main Westgate facility seems nice (I’ve never stayed there, but have used the water park many times.) So we thought it would be fun to take the tour and stay at the Property. We were given rooms at the River Terrace facility. I’d assumed it would be up to Westgate standards. I was WRONG! The only nice part was the check in. The staff were very courteous. However, the room itself was a dump. Smelled of stale tobacco and bleach (was supposed to be a non-smoking room.) When the sink faucet was turned on the water ran brown for about 15 seconds. The ceiling is a “drop-ceiling”style. Most of the panels were sagging and dingy with age. The only thing that seemed to sag more than the panels were the mattresses (visible to the eye.) Overall a horrible place. The final straw was the apparently drunk people staying in the next unit over screaming at each other. We refused to stay the night there and cancelled our reservation and time-share tour. I’m not sure if this is representative of Westgate in general, but if so, stay away!
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Jewa23
Maiden, North Carolina
"Amazing trip "
TripAdvisor user rating 5 out of 5
Reviewed February 11, 2018 NEW
Loved this hotel and the staff! Very clean hotel that is in an awesome location where you can see everything and readily access everything. Loved the fact that we could text to ask for things like towels and toilet paper and responses were quick. Would recommend this hotel to anyone and would stay here again in the future!
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VICCOBRA
Bristol, Virginia
"Beyond customer service "
TripAdvisor user rating 5 out of 5
Reviewed January 20, 2018
Hotel gave us a great Jacuzzi room. Had a issue with the tub. Called the front desk, the maintenance team arrived within 2 minutes. They moved us to another room. Garry and Darius were amazing and beyond helpful. They went above and beyond to ensure our personal experience was amazing. With complete confidence, I can assure you, if there is an issue, they make it right. Stay here. Garry and Darius will make sure you are satisfied, always.
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Frequently Asked Questions about River Terrace Resort & Convention Center

How many rooms are available at River Terrace Resort?
There are 205 rooms available at this property.

How many different buildings comprise River Terrace Resort?
There are a total of seven buildings.

How many adjoining rooms are available at your property?
151 rooms adjoin to another room.

Do you have a restaurant on-site? A lounge? Gift shop?
Drafts Sports Bar & Grill is located on-site, and is open seasonally.

Do you have a minimum age required for check-in at River Terrace Resort?
All guests must be at least 21 to check-in at this property.

Do you have any resort fees?
No.

Do you charge for cribs or rollaways?
No.

What are your pool hours?
The pool is open from 10am-10pm.

Is late check-in available?
Yes. Guests can check-in at any time.

Is the River Terrace Resort located on a trolley stop?
Yes.

Is River Terrace Resort pet friendly?
Yes.  A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.