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River Terrace Resort & Convention Center Logo

River Terrace Resort & Convention Center in Gatlinburg, TN

240 River RoadGatlinburg, TN 37738  
River Terrace Resort and Convention Center offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park as well as Dollywood theme park. River Terrace Resort and Convention Center is within easy walking access to Ripley’s Aquarium of the Smokies, the main street in Gatlinburg, and a multitude of recreational, shopping, and dining opportunities.

After a fun-filled day exploring area attractions, relax on your own private balcony and enjoy spectacular views of the beautiful Great Smoky Mountains or the scenic Little Pigeon River. Enjoy great, family-friendly dining at the onsite Drafts Sports Bar & Grill, which features a menu of creatively designed burgers, sandwiches, and appetizers complemented by a wide variety of draft and bottled beers and a full cocktail menu. Onsite amenities at River Terrace Resort include two heated outdoor pools (seasonal). Please note: One of the outdoor pools is temporarily closed for maintenance.

A short trolley ride from River Terrace Resort takes you to Wild Bear Falls, the ultimate indoor/outdoor water park, which encompasses 60,000 square feet of fun for all ages!

River Terrace Resort and Convention Center offers 205 guestrooms with all the comforts of home. In-room amenities include climate control, microwave, mini refrigerator and coffee/tea maker, hair dryer, iron and ironing board, phone with voicemail and free local calls, clock radio and cable television. River Terrace has non-smoking rooms only.

Pet policy: A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

Arrival Date:

Monday, Feb 20, 2017

Departure Date:

Sunday, Feb 26, 2017

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The Standard King Guestroom is a Mountainview room featuring a king bed,  mini refrigerator, coffee maker, microwave, private bathroom with shower/tub combination, hair dryer, iron and ironing board and cable television. Logo

Standard King Guestroom

View Details
Includes: King Bed, Mini-refrigerator, Microwave, Cable TV
Max. Occupancy: 2
The Standard Queen Guestroom is a Mountainview room featuring two queen beds, mini refrigerator, coffee maker, microwave, private bathroom with shower/tub combination, hair dryer, iron and ironing board and cable television. Logo

Standard Queen Guestroom

View Details
Includes: 2Queen Beds,Mini-refrigerator, Microwave,Cable TV
Max. Occupancy: 4

 
All displayed prices exclude Tax Recovery Charges and Service Fees.

Overview

River Terrace Resort and Convention Center is located along Little Pigeon River in the heart of downtown Gatlinburg. On site amenities include two heated outdoor pools, picnic areas, Gatlin-Burger Grill, Duck Blind Lounge, pool table, fitness center, and motor coach parking. The Convention Center features 20,000 square feet of meeting space, including ballroom, breakout rooms & conference center.

Highlights

from Ashley, one of our Gatlinburg Travel Experts
  • Located on Little Pigeon River.
  • Private patios or balconies.
  • Microwaves and minifridges in-room.
  • Drafts Sports Bar & Grill on-site.
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Good To Know

from Joan, our Gatlinburg Market Manager
  • 5-minute walk from Ripley's Aquarium of the Smokies.
  • 10.3 miles from Dollywood.
  • Within walking distance of Downtown Gatlinburg.
  • Wi-Fi has fee.
  • Located on Trolley stop.
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Property Amenities

  • 24 Hour Front Desk
  • ATM/Banking
  • Bar/Lounge
  • Barbecue Grill(s)
  • Business Center
  • Concierge Services
  • Dry Cleaning/Laundry Services
  • Elevator
  • Free Parking
  • Guest Laundry
  • Handicapped Access
  • Ice Machines
  • Internet Access in Public Areas (free)
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Picnic Area
  • Restaurant on Property
  • RV and Truck Parking
  • Security Guard
  • Smoke-free Property
  • Wedding Services
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Description

from River Terrace Resort & Convention Center
Check-In: 4:00pm Check-Out: 10:00am
River Terrace Resort and Convention Center offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park as well as Dollywood theme park. River Terrace Resort and Convention Center is within easy walking access to Ripley’s Aquarium of the Smokies, the main street in Gatlinburg, and a multitude of recreational, shopping, and dining opportunities.

After a fun-filled day exploring area attractions, relax on your own private balcony and enjoy spectacular views of the beautiful Great Smoky Mountains or the scenic Little Pigeon River. Enjoy great, family-friendly dining at the onsite Drafts Sports Bar & Grill, which features a menu of creatively designed burgers, sandwiches, and appetizers complemented by a wide variety of draft and bottled beers and a full cocktail menu. Onsite amenities at River Terrace Resort include two heated outdoor pools (seasonal). Please note: One of the outdoor pools is temporarily closed for maintenance.

A short trolley ride from River Terrace Resort takes you to Wild Bear Falls, the ultimate indoor/outdoor water park, which encompasses 60,000 square feet of fun for all ages!

River Terrace Resort and Convention Center offers 205 guestrooms with all the comforts of home. In-room amenities include climate control, microwave, mini refrigerator and coffee/tea maker, hair dryer, iron and ironing board, phone with voicemail and free local calls, clock radio and cable television. River Terrace has non-smoking rooms only.

Pet policy: A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.
Read All
River Terrace Resort and Convention Center in Gatlinburg, Tennessee
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Reserve Gatlinburg Customer Reviews

1 Review Write a Review
John Thomas north augusta, SC
3 Reviews
Verified Traveler
"Great place"
Reviewed July, 2015
Loved our stay

Was this review helpful? Yes

TripAdvisor Reviews
TripAdvisor user image
Debra P

Bowling Green

"Anniversary get-a-way"
TripAdvisor user rating 3 out of 5
Reviewed February 17, 2017 NEW

We arrived the day before Valentine's Day and were pleasantly surprised to have a jacuzzi in our room. The room was very nice and the staff was very pleasant. Our only complaint was the Wi-fi it was weak or not at all. The clerk tried to restart the router in the next room but that didn't help much

TripAdvisor user image
Peggy W


"Couple"
TripAdvisor user rating 4 out of 5
Reviewed February 15, 2017 NEW

Just got here tonight they offered an upgrade right off the bat customer service was amazing. Our room was more than we had anticipated because I did not know that we had a fireplace and a 65 inch flat screen on the wall. Riverview, iron microwave coffee pot everything all the amenities you could want and right in the heart of Gatlinburg if you're looking for a rustic Mountain Hotel this is it. There restaurant on spot the drafts Bar and Grill has awesome food and Regina the waitress is adorable, very accommodating and just a joy. We're saying for 4 nights so more reviews will come later.

TripAdvisor user image
gmort7


"Nice quiet stay"
TripAdvisor user rating 4 out of 5
Reviewed February 14, 2017 NEW

We chose to travel to Gatlinburg the week of our anniversary (before Valentine's Day). Since it was a slow time, the front desk upgraded our room. We enjoyed the location and atmosphere was very pleasant.

TripAdvisor user image
Brittany B


"Horrible Customer Service and Misleading reservations"
TripAdvisor user rating 1 out of 5
Reviewed February 13, 2017 NEW

I made reservations with this resort two months prior to visiting. I booked a specific room with specific amenities and when we arrived the room was nothing like described. When i called the front desk to question why we were placed in the wrong room she stated that I booked online and there was nothing I could do; when in reality she was completely wrong because I booked with their actual customer service line on the phone. She passed me along to their customer service line and we were then tossed back and forth between the customer service line and the front desk. We requested a full refund because we had never experienced such horrible service and getting passed along. The customer service rep said she would have her supervisor look into it and call us back. They never called back. The next day we spoke to another supervisor and he said he would have his manager look at it because there was nothing he could do. He gave us his direct line to check back in today and when I called the customer service line he was not there unexpectedly. So again was sent to another customer service rep and then she transferred us to her supervisor. This supervisor, her name is Gabbie, she provided excellent service and issued a refund on the spot without giving us the run around. I would not recommend this resort to anyone unless you can tolerate horrible customer service. We were glad we were able to stay at a different hotel who gave us what we requested and had excellent customer service. When we booked a different room the concierge at the other hotel said this was not the first time he has heard this complaint about Westgate Resort (River Terrace). He even discounted our room for our inconvenience. I recommend Old Creek Lodge if you want great service!

TripAdvisor user image
William S


"Needs renovation and one of the pools is broken"
TripAdvisor user rating 2 out of 5
Reviewed February 06, 2017 NEW

I stayed here in september 2016 for 5 days. Its a basic hotel room but the decor is very datedand its obvious that areas of the room and facility need to be repaired. The view out my window was a beautiful of the mountains, gaitlinburg and of a broken empty that looked someone walked away from repairing. There was loud music till around 1am. The location of the hotel room was great and driving and parking in gaitlinburg are a pain so we walked to most places. Definitely hit crockett's breakfast camp for breakfast. I would definitely have gone to gaitlinburg, but I should picked a different hotel nearby. Don't get too lost in gaitlinburg and pigeon forge and forget that there is a whole national park. You must drive and hike to clingman's dome.

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Frequently Asked Questions about River Terrace Resort & Convention Center

How many rooms are available at River Terrace Resort?
There are 205 rooms available at this property.

How many different buildings comprise River Terrace Resort?
There are a total of seven buildings.

How many adjoining rooms are available at your property?
151 rooms adjoin to another room.

Do you have a restaurant on-site? A lounge? Gift shop?
Drafts Sports Bar & Grill is located on-site, and is open seasonally.

Do you have a minimum age required for check-in at River Terrace Resort?
All guests must be at least 18 to check-in at this property.

Do you have any resort fees?
No.

Do you charge for cribs or rollaways?
No.

What are your pool hours?
The pool is open from 10am-10pm.

Is late check-in available?
Yes. Guests can check-in at any time.

Is the River Terrace Resort located on a trolley stop?
Yes.

Is River Terrace Resort pet friendly?
Yes.  A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.

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