Purchasing Policy

The services offered by this site are to make your purchasing experience easy and efficient, so you can move on to more important things, such as packing your bags. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on this site. If you have any questions about the information below, please contact us.

E-Tickets/Travel Vouchers

For every item you have purchased, you will receive a related E-Ticket/travel voucher displaying the booking information, date, times, number of tickets or rooms and the confirmed order number. You will use these E-Tickets/vouchers to present to each vendor prior to receiving your seats, rooms or admissions. The vendors will typically retain this E-Ticket/voucher once your seats, rooms or admissions have been issued.

You may select to receive you E-Tickets/travel vouchers via mail, email or direct print. At anytime you can re-access your account and re-print your E-Tickets/travel vouchers. If you select by mail, allow up to 14 days after you order is made to receive your E-Tickets/vouchers.

Payment Methods

We accept several methods of payment to accommodate your needs including: MasterCard, Visa, Discover and American Express. Gift cards may or may not be accepted due to the billing address assigned to the account. All monies for all products are collected at time of purchase.

You understand if you have an unpaid balance and do not make satisfactory payment arrangements, your account may be placed with an external collection agency. You will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting your account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.

Pricing and Availability

We sell products on behalf of theaters, hotels and attractions, which means we do not set the ticket prices, room rates or admission costs. Also, we do not control the inventory of theater seats and seat selections, hotel rooms and attraction admissions, but ultimately the matter is the sole responsibility of the vendors.

Tax Recovery and Processing Fees

Reserve Direct, in connection with facilitating your travel arrangements, is required to pay to our travel suppliers an amount equal to certain taxes, governmental fees and other charges that such supplier must remit to the appropriate taxing authorities. In order to recover the amount of such taxes, governmental fees and other charges, Reserve Direct imposes a tax recovery charge on our transactions. In addition, Reserve Direct charges a service fee to cover the costs incurred in servicing your travel reservations.

Cancelled Services

Occasionally, theater shows or attractions are cancelled or closed by the vendor due to weather conditions or situations affecting the performer, staff or audience. When this occurs, we make every effort to ensure you receive a prompt refund of the ticket price or admission. If a show or attraction was moved or rescheduled, the vendor may set refund limitations.

Please make sure to include/provide your order number so we can expedite your refund if applicable. You may revisit this Site and cancel any show or attraction that can be refunded from within your account.

Cancellation/Change Policy

Cancellation deadlines will vary for each item of your purchase based upon the guidelines of the products you have selected. The cancellation date for each selected item in your order is displayed prior to purchase on the Package and Checkout Pages. After purchase, you can locate these dates on your E-Tickets/Travel Vouchers and Order Receipt. You may make changes or complete cancellations to one or all of the products in your order and receive 100% REFUND of your monies as long as the change or cancellation is made by the cancellation date posted on your receipt and E-Ticket/Travel Voucher. Any changes or cancellations made AFTER the allowed cancellation date are subject to penalty or complete forfeiture. Any and all refunds are credited back to the original form of payment only.