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Crossroads Inn & Suites in Gatlinburg, TN

440 ParkwayGatlinburg, TN 37738
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Southern hospitality meets extraordinary comfort at this conveniently located Gatlinburg hotel. On-site amenities include a free hot breakfast, a fitness center, outdoor pool, complimentary Wi-Fi, and free parking. All rooms include Wi-Fi, electronic door entry, microwave, hair dryer, flat panel TV, and more. Located right in downtown Gatlinburg, you’ll be close to all of the major attractions.

Property Amenities

  • 24 Hour Front Desk
  • Beach/pool towels
  • Business Center
  • Elevator
  • Express Checkout
  • Fitness Facilities
  • Free Continental Breakfast
  • Free Parking
  • Guest Laundry
  • Handicapped Access
  • Ice Machines
  • Internet Access in Public Areas (free)
  • Keyless Room Locks
  • Non-Smoking Rooms
  • Outdoor Pool (seasonal)
  • Outside Corridors
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from Crossroads Inn and Suites
Check-In: 3:00pm Check-Out: 11:00am
Enjoy comfort, convenience and affordability at the Crossroads Inn and Suites in Gatlinburg. Our convenient Parkway location is just a short walk away from Gatlinburg attractions including Sweet Fanny Adams Theatre, Ripley's Aquarium, and more.

Our owners have a rich tradition in caring for guests in Gatlinburg and we look forward to serving you. Our recently refreshed hotel rooms offer you spacious comfort for your Smoky Mountain vacation getaway.

Hotel Amenities at Crossroads Inn & Suites -
• Free Hot Breakfast • Free Wi-Fi • Outdoor Seasonally Heated Pool • Fitness Room • Guest Laundry • Ice/Vending Machines • Elevator • Exterior Corridors • Free Parking • Lobby Business Station • Fax & Photocopy Services • 10% Discount at Atrium Restaurant on-site

Reserve Gatlinburg Customer Reviews

Have you been to Crossroads Inn and Suites? Share your knowledge and be the first to review this.
TripAdvisor Reviews
TripAdvisor user image
Karen W
"Mini vacation"
TripAdvisor user rating 3 out of 5
Reviewed February 14, 2017 NEW
We got an excellent rate being off season. However they put us next to the elevator and the ?water pump ran off and on all night which was kind of annoying. The rooms were very nice and staff friendly and courteous. Nice breakfast in a section on the 4th floor with fabulous view. They could use a chair or bench in the shower area to put your things on. We enjoyed being close to town and had a great time.
TripAdvisor user image
Jeff J
Dayton, Ohio
"Large room"
TripAdvisor user rating 2 out of 5
Reviewed January 29, 2017 NEW
Stayed here 2 nights in January for a soccer tournament. We were in a 2 queen bed room on the 2nd floor, 206. Positives were that the room was large, the beds were nice, had a mini fridge, and the staff was friendly. The downside, the room(s) needs updating; old carpet, old tiling, and styling. Bathroom door hit fan cover everytime you closed the door, and the fan did not help defog the bathroom. The lighting in the whole room was terrible, even with all lights on, the room was dimly lit. No HD on tv (HD snob).
TripAdvisor user image
Sumter, South Carolina
"Great location, nice rooms"
TripAdvisor user rating 4 out of 5
Reviewed January 02, 2017
We've stayed here twice - friendly staff, and the rooms are done up nicely. Right next to the main strip in Gatlinburg, so no worries about parking. Just don't get a room near the elevator - super noisy!
TripAdvisor user image
Evansville, Indiana
"Good for 1 or 2 nights, at most"
TripAdvisor user rating 2 out of 5
Reviewed January 01, 2017
My fiancée and I arrived a couple hours early to check in, and they were kind enough to let us into our room early. Although the room wasn't spotless, it was clean enough for an early check in. The fireplace worked well, and the heating and a/c worked. It was very convenient to be able to walk to the next door over from my room to get breakfast. The maids did very well with cleaning the room and resupplying every night. On to the bad... The floor in our room (511) seemed to have either old gross flooring, or very unfinished flooring. The carpet felt like it held the footprints of ancient footprints across several decades with the bumps scattered across it. The footprints were even visibly noticeable to some degree on the staircase. Also, the tiles were not smooth. And it wasn't just a nitpicky situation with the tiles. There were a few corners that stook out enough to cut my foot. Luckily, we noticed it so avoided it during our 4 night stay. The toilet was...very small. It's no problem for a child or for a supermodel. I doubt the regular person could comfortably use it. The heater in the bathroom did not work at all. The bottom of the bathtub looked to have a faint crack in it, along with a chipped spot. The upstairs A/C and heating unit worked, but I felt like the upstairs became dusty after turning it on for the night. The first night was really noticeable, but I think I just adjusted to it the rest of the time. Here's the big annoyance. As soon as we checked in, we found out the wifi was not password protected. Not only that, but my devices all called it an unsecured network, which I don't usually see. Even when I did try to connect with a laptop with no information I deem private or personal, I would have perhaps 5 seconds of connection, followed by 20 minutes of nothing. My fiancée and I could not watch netflix or Hulu or play either of our games whenever we weren't out on the town. This was VERY VERY frustrating. Thank god for the hot tub and the fun town. Finally, if you have room 511 or 512, prepare to get knocks on your door throughout the breakfast hour. Their plaque on the 4th floor shows like this... 511 - 512 Breakfast Room ------> A couple of other guests have told me and apologized for the confusion, thinking that the two room were the breakfast rooms. The sign means to say that there are 2 guest rooms and 1 breakfast room. If you just want 1 night, then get a cheap room here and don't plan on doing anything online. If you want a nice pleasant stay, I'd honestly not recommend this place.
TripAdvisor user image
"Not worth Price"
TripAdvisor user rating 3 out of 5
Reviewed December 30, 2016
We have stayed at the Ogle Properties for 20 years from skyland to Twin Islands but this was the first time at Crossroads and will be my last .check in was fast and easy no problems there, get to room, room was clean but fireplace would not come on , heater in bedroom didn't work heater in bathroom didn't work I called front desk Handy man got to room quickly got fireplace to lite after about 15 min. The repair man informed me the heater in bedroom was broke and part was ordered So they rented me a Queen suite with no heat in bedroom nor bathroom I paid 164.88 per night the second day guess what fireplace quit again called front desk he came lit it it stayed on about 15 min and went off again he worked on it again it worked a while after that but the one heating unit in the front would either freeze u or burn u up I should of been given part of my money back the lady at the breakfast room from the twin island is super sweet and great

Frequently Asked Questions about Crossroads Inn and Suites

What in-room amenities are available?
Dependent on the type of room you book, some or all of the following amenities will be available:
•    Plush Pillows
•    Non-Smoking Rooms
•    Electronic Door Entry
•    Free Wi-Fi
•    Sitting/Living Room
•    Jacuzzi tub
•    Gas Fireplace
•    32" Flat-Panel Cable TV
•    Refrigerator
•    Microwave
•    Hair Dryer
•    Iron & Ironing Board

What on-site amenities are available?
Guests can enjoy the following amenities:
•    Outdoor Pool
•    Fitness Center
•    Free Hot Breakfast
•    Business Station
•    Guest Laundry
•    Ice/Vending Machines
•    Free Parking

Where is the hotel located?
Our address is 440 Parkway, Gatlinburg, TN 37738.